Company:

Consumer

Salary:

£100,000 +exec package

Location:

UK

My client is a leading organisation that operates a virtual contact centre across multiple sites. They are now looking for a strategic Head of Contact Centres to bring “big picture” thinking and strategic direction to their team of General Managers and Operational Support functions.


YOU MUST HAVE THE FOLLOWING SKILLS:

• Inspirational leadership skills and a background of influencing at board level within large organisations
• Experience of managing 1500+ FTE across multiple call centre sites
• Ability to drive performance and innovate within Customer Service, Sales and Retention (telephony, correspondence and web)
• A track record of change management, senior management development and succession planning
• A team builder – the ability to be radical yet take staff at all levels on the journey
• Previous experience of: P&L management, working autonomously and turning around under performance

**This is an outstanding opportunity to lead, drive and change this hugely well-known organisation**