WHAT WE CAN DO FOR YOU
Working with Call Centre Managers you can be confident of excellent results. Unlike a traditional high street recruitment agency and more specialist 'head-hunter' companies, we utilise a variety of processes for the sourcing of candidates which provides the most effective and comprehensive selection possible.
DATABASE SEARCH:
Since 1997, Call Centre Managers has been building a database of industry specific leaders. As a result of career tracking and new candidates registering 24*7, we currently have access to a talent pool of over 4,000 professionals who are actively seeking new opportunities to further develop their careers. Detailed candidate profiles mean we can interrogate the database to find an exact people match to our clients' criteria in the shortest required time frames.
EXECUTIVE SEARCH AND SELECTION:
Starting with industry and experience specific searches, Call Centre Managers then follow an in depth candidate screen which drills down to competency and organisational aptitude. Our investment at this stage in the process will vastly reduce the number of candidates you have to interview, speed up the selection process and maximise your management time.
Call Centre Managers also has the ability to headhunt based upon industry sector, location, organisation or when specific exceptional candidates have been identified.
ADVERTISED ASSIGNMENT:
For difficult to fill or high profile Senior Management positions, Advertised Assignments are used in conjunction with a targeted Database Search. Utilising a wide range of preferred media, from the trade to national press such as the Sunday Times or Daily Telegraph, the combination of advertising and Call Centre Managers' specialist search capability is the most comprehensive method of locating the highest quality of candidate.
Following an in depth brief, we manage the full project, which can include: media selection and booking, advert design, response handling, candidate screening, stage 1 interviews and testing, shortlisting and benchmarking, interviews and offer management.
WEB SITE ADVERTISING:
The final and most effective search method is the Call Centre Managers website which receives over 12,000 hits each week. We have the ability to advertise vacancies as soon as they become available; in addition to this, vacancies are emailed to subscribers inviting them to view further details and apply on the website.
We can boast instances when positions have been filled and personnel in place within days rather than weeks; such is the capability and commitment we offer.
TYPICAL POSITIONS:
We recruit from Team Leader/Team Manager to Call Centre and Board Director, including:
Operations Manager, Interim Manager, Consultant, Telesales, Customer Service, Collections,
Customer Retention, Business Development, Back Office, Telemarketing, Project Manager
Resource Planning Analyst, MIS Analyst, Quality, IT Helpdesk, Performance Management,
Customer Relations, Dialler Manager, Client Services, Service Delivery, Vendor Manager.
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